Frequently Asked Questions
Everything you need to know about our premium bedding and home essentials.
What is the difference between down and feathers?
Down consists of the fluffy undercoating of waterfowl, providing superior insulation and softness without quills. Feathers are the outer plumage and contain quills, offering more structure and support in pillows and mattress toppers.
How long does shipping take for my Puredown order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day risk-free trial on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition.
Are your down products ethically sourced?
Yes, Puredown is committed to ethical sourcing. All our down and feather materials are certified by the Responsible Down Standard (RDS), ensuring that the waterfowl in our supply chain are treated humanely.
How should I clean my down comforter or pillow?
We recommend using a duvet cover or pillow protector to minimize the need for cleaning. For deep cleaning, professional laundering is recommended, or you can machine wash on a gentle cycle with mild detergent and tumble dry thoroughly on low heat with dryer balls.
Do you offer international shipping?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service team to see if shipping options are available for your specific region.